refund and cancellation policy

Refund & Cancellation Policy

Last updated: December 22, 2025

This Refund & Cancellation Policy applies to all purchases made through the website operated by DECKTODECK LLC (“Company”, “we”, “us”, or “our”).

By making a purchase on our website, you agree to this Refund & Cancellation Policy.

1. Digital Products & Services

All products and services offered by DECKTODECK LLC are digital and/or service-based, unless otherwise stated.

Due to the nature of digital products and services:

  • All sales are final

  • No refunds or exchanges will be issued once access has been granted or the service has begun

2. Subscription Services (If Applicable)

If you purchase a subscription:

  • You may cancel your subscription at any time

  • Cancellation will stop future billing

  • No partial refunds will be provided for unused time

  • Access will remain active until the end of the current billing period

3. Exceptions

Refunds may be issued at our sole discretion in limited circumstances, including but not limited to:

  • Duplicate charges

  • Technical errors preventing access that we cannot resolve

  • Charges made in error

Any exception does not create an obligation to issue future refunds.

4. Chargebacks & Payment Disputes

We encourage customers to contact us first to resolve any billing concerns.

Initiating a chargeback or payment dispute without contacting us may result in:

  • Immediate suspension or termination of access

  • Loss of any remaining services or content

5. Cancellation Process

To cancel a subscription or request billing assistance, please contact us at:

📧 Email: carrier@decktodeck.com

Requests must include:

  • Name used for purchase

  • Email address

  • Transaction or order details

6. Third-Party Payment Processors

Payments may be processed by third-party providers. Their policies may also apply.

We are not responsible for:

  • Processing delays caused by payment providers

  • Fees charged by banks or third parties

7. Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Any changes will be effective upon posting and reflected by an updated “Last updated” date.

8. Contact Information

If you have questions about this Refund & Cancellation Policy, contact:

DECKTODECK LLC
📧 Email: carrier@decktodeck.com
📞 Phone: +1 (947) 813 - 3288